![]() ![]() (In some industries, chat growth has increased by as much as 150%). In fact, live chat is expected to continue to grow by as much as 87% in the next 12-18 months. Customers prefer live chat over any other contact channelĪlthough it’s been around since the 1970’s, live chat’s popularity is growing. So, let’s take a closer look as we uncover 25 live chat statistics for you.Īnd unlike other lists, these live chat stats are always kept up to date. Since launching SuperOffice Chat in 2017, we've helped thousands of companies use chat to communicate with their customers. It's also given us access to data and insight on how business and consumers rate, feel and respond to live chat tools. The good news is that companies that do use chat to communicate with their customers see numerous benefits, including increased sales, satisfaction and service. Therefore, if you don’t offer live chat on your website, then you’re essentially ignoring your customers.Īnd that’s the fastest way to lose business! Today, more than 41% of customers expect live chat on your website.įor customers that visit your website on a mobile device, this number is as high as 50%. There are several ways to do this, but the easiest way is to simply listen to what your customers want. In addition to phone and email, it was seen as an optional customer service offering.Ī new breed of B2B buyer is forcing companies to adapt and digitally transform their business in order to meet their growing expectations. We share 25 live chat statistics – including our own unique research - that shows you how live chat can generate leads, increase sales and improve the overall customer experience.Today, that is digitally and on your website via live chat. One of the most effective ways to “chat” with prospects and customers is to meet them in a channel they most prefer.The most challenging of all is that these buyers wants to communicate with you in real time. A new breed of B2B buyer is forcing companies to change how they communicate with them.Here is a list of our partners who offer products that we have affiliate links for. While we work hard to provide accurate and up to date information that we think you will find relevant, Forbes Advisor does not and cannot guarantee that any information provided is complete and makes no representations or warranties in connection thereto, nor to the accuracy or applicability thereof. The compensation we receive from advertisers does not influence the recommendations or advice our editorial team provides in our articles or otherwise impact any of the editorial content on Forbes Advisor. Second, we also include links to advertisers’ offers in some of our articles these “affiliate links” may generate income for our site when you click on them. This site does not include all companies or products available within the market. The compensation we receive for those placements affects how and where advertisers’ offers appear on the site. First, we provide paid placements to advertisers to present their offers. This compensation comes from two main sources. To help support our reporting work, and to continue our ability to provide this content for free to our readers, we receive compensation from the companies that advertise on the Forbes Advisor site. The Forbes Advisor editorial team is independent and objective. ![]()
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